Access Workspace
Access Workspace

Privacy Policy

Effective Date: [Jun 17, 2026]

VELLUMHUE ("VELLUMHUE," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, or use the VELLUMHUE Building Intelligence Platform.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About VELLUMHUE

VELLUMHUE is a Building Intelligence Platform developed to help organizations organize, manage, analyze, and maintain information related to buildings, construction, compliance, sustainability, and operational performance.

We primarily serve businesses, organizations, property owners, developers, contractors, consultants, and institutional clients.

2. Information We Collect

Depending on how you use VELLUMHUE, we may collect:

Account Information

  • Name

  • Business email address

  • Organization name

  • Job title

  • Telephone number

  • Billing information

  • Subscription details

Organization Information

Organizations may choose to upload information such as:

  • Building records

  • Construction project information

  • Compliance documentation

  • Sustainability records

  • Inspection reports

  • Maintenance history

  • Operational documentation

  • Supporting evidence

  • Images

  • Drawings

  • Reports

  • Documents

  • Uploaded files

Technical Information

We automatically collect limited technical information including:

  • Browser type

  • Device information

  • Operating system

  • IP address

  • Usage statistics

  • Log information

  • Session information

This information helps improve platform performance and security.

3. How We Use Information

We use information to:

  • provide the Platform;

  • manage user accounts;

  • authenticate users;

  • deliver requested services;

  • process subscriptions;

  • improve platform performance;

  • provide customer support;

  • communicate important service updates;

  • detect fraud and unauthorized activity;

  • maintain platform security;

  • comply with legal obligations.

We do not sell your personal information.

4. Customer Data Ownership

Your organization retains ownership of the information you upload to VELLUMHUE.

We do not claim ownership of your:

  • buildings;

  • operational records;

  • construction documentation;

  • compliance records;

  • sustainability information;

  • uploaded files;

  • reports;

  • organizational content.

We process this information solely to provide the services requested by your organization.

5. Artificial Intelligence

Certain subscription plans include artificial intelligence features.

Artificial intelligence services analyze authorized organizational information to generate insights, summaries, recommendations, and other outputs requested by authorized users.

Artificial intelligence functionality operates only within the permissions granted to users by their organization.

Generated outputs should always be reviewed by qualified personnel before being relied upon for operational or regulatory decisions.

6. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Although we work continuously to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Access Controls

Organizations control access to their own workspaces.

Depending on assigned permissions, authorized users may access only the information available within their organization and approved workspaces.

Organizations are responsible for managing user permissions.

8. Cookies

Our website uses cookies and similar technologies to:

  • maintain website functionality;

  • remember preferences;

  • improve user experience;

  • analyze website performance;

  • understand website usage.

You may manage cookie preferences through your browser settings.

Certain essential cookies are required for the proper operation of the website.

9. Third-Party Services

VELLUMHUE may work with trusted third-party service providers, including providers for:

  • payment processing;

  • cloud hosting;

  • communications;

  • analytics;

  • authentication;

  • customer support;

  • document storage.

These providers process information only as necessary to deliver their services.

10. International Data Transfers
Depending on where our services are hosted and where users access the Platform, information may be processed in multiple jurisdictions.

We take reasonable measures to protect information transferred internationally in accordance with applicable laws.

11. Data Retention

We retain information only for as long as necessary to:

  • provide the Platform;

  • comply with legal obligations;

  • resolve disputes;

  • enforce agreements;

  • maintain business records.

Organizations may request deletion of their account and eligible information, subject to legal or contractual retention requirements.

12. Your Rights

Depending on applicable law, you may have rights to:

  • access your personal information;

  • request corrections;

  • request deletion;

  • request a copy of your information;

  • withdraw consent where applicable;

  • object to certain processing activities.

Requests may be submitted using the contact information below.

13. Children's Privacy

VELLUMHUE is intended for business and professional use.

Our services are not directed toward children under the age required by applicable law, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted on this page with an updated Effective Date.

Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.

15. Organizational Data Stewardship

VELLUMHUE is designed to support organizations in managing their operational information. We do not access, review, or use customer data beyond what is necessary to provide, maintain, secure, and improve the Platform or as required by law.

Organizations determine what information is uploaded to the Platform and remain responsible for ensuring they have the necessary rights and permissions to collect, manage, and process that information.